Master Best Practice Care Quality Leadership | CQC Programme
Discover Mareric Limited's Complete Care Leadership & CQC Mastery Programme, a structured journey designed to foster confident, compliant leaders in the care sector. This programme empowers care managers with essential skills and knowledge, emphasizing best practice care quality. By integrating leadership identity, emotional intelligence, and regulatory mastery, participants ensure compliance and achieve outstanding outcomes. Join us to lead with clarity and inspire positive change while maintaining best practice care quality in every aspect of service.
Lead with clarity. Govern with confidence. Face inspection with calm authority.
Care leadership today demands more than experience, good intentions, or hard work.
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Registered Managers and senior leaders are expected to:
Lead diverse teams under pressure
Protect residents’ rights, dignity and safety
Evidence compliance continuously
Understand and apply complex regulations
Prepare for inspection every day — not just on the day
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This programme was created to support leaders who want to do the role properly — with confidence, composure and integrity.
What Is the Complete Care Leadership & CQC Mastery Programme?
The Complete Care Leadership & CQC Mastery Programme is a comprehensive leadership and regulatory mastery programme for care managers and senior leaders.
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It integrates:
Leadership identity and emotional intelligence
Culture, communication and accountability
Deep understanding of CQC regulations and frameworks
Governance, audits and quality assurance
Inspection readiness and interview mastery
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This is not a short course or a tick-box training.
It is a structured leadership journey designed to build calm, capable and well-led services.
Why This Programme Exists
Many managers step into leadership roles because they are excellent carers — but are never fully prepared for the emotional weight, regulatory accountability and leadership responsibility that follows.
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This programme exists to bridge the gap between:
Theory and real-life practice
Leadership and regulation
Paperwork and culture
Compliance and humanity
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It supports leaders to move from:
Reactive to composed
Overwhelmed to organised
Uncertain to confident
Compliance-focused to well-led
The Philosophy Behind the Programme
This programme is built on one core truth:
Leadership in care begins with who you are — not just what you know.
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Strong care leadership requires:
Emotional intelligence
Ethical decision-making
Accountability without fear
Clarity under pressure
Deep understanding of regulation in practice
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Throughout the programme, leaders learn to:
Regulate themselves before leading others
Build psychologically safe, accountable cultures
Apply regulations to real situations
Evidence learning, improvement and outcomes clearly
Speak confidently and professionally to inspectors
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Culture is not separate from compliance.
Culture is compliance.
Who This Programme Is For
This programme is designed for:
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Registered Managers (new or experienced)
Deputy Managers preparing for registration
Senior carers stepping into leadership
Managers in services rated Requires Improvement
Leaders preparing for CQC interview or inspection
Providers seeking strong, accountable leadership
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It is suitable for all care services and can be tailored to organisational needs.
What the Programme Covers
The programme is delivered in structured sections that build progressively:
​Leadership identity, presence and emotional intelligence
Culture, communication and accountability
Full mastery of CQC Regulations (4–20)
Governance, audits and the monthly quality cycle
Mental Capacity Act, consent, best interests and DoLS
Safeguarding, medication safety, IPC and risk management
The CQC Single Assessment Framework and Quality Statements
Inspection readiness and CQC interview mastery
Practical leadership tools, planners and reflective practice
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Each section blends:
Learning
Reflection
Real-life scenarios
Practical application
What Makes This Programme Different
Leadership from the inside out
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This programme begins with leadership identity, emotional intelligence and composure — because the manager is the emotional thermostat of the service.
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Regulation taught in practice, not theory
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Regulations are explored through real scenarios, governance decisions and inspection expectations — not memorisation.
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Culture as evidence
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The programme shows clearly how culture, behaviour and leadership are central to compliance and inspection outcomes.
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Calm inspection readiness
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Leaders are supported to prepare daily, speak clearly, evidence improvement and remain grounded under scrutiny.
Outcomes for Leaders and Services
By completing this programme, leaders typically gain:
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Increased confidence and leadership presence
Clear understanding of regulatory expectations
Stronger governance and quality assurance
Improved inspection readiness
Ability to articulate practice confidently
Calmer, more consistent leadership
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For services, this often leads to:
Safer care
Stronger teams
Improved culture
Clearer evidence of learning and improvement
Programme Delivery
The programme can be delivered:
> face-to-face
> online (live)
> hybrid
> as a structured programme over time
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Delivery is always tailored to:
> service size
> leadership experience
> inspection history
> organisational priorities
Programme Materials
Participants may receive access to:
Structured learning materials
Reflective workbooks
Practical leadership tools
Governance and inspection resources
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Selected tools may also be available as standalone professional toolkits via the Mareric learning library.
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Download the Programme Overview
To explore the philosophy and structure of the programme in more detail, you can download a short Programme Overview.
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Next Steps
This programme is delivered through conversation and collaboration, not off-the-shelf purchasing.
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If you would like to:
> explore whether this programme is right for your service
> discuss delivery options
> strengthen leadership, culture and inspection readiness
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